AI Prioritization for SaaS Teams
Automatically prioritize customer-reported bugs based on account value, churn risk, and business impact. Stop losing customers to slow bug fixes.
The SaaS Support Challenge
High-Value Customer Issues Get Lost
Enterprise customer bugs mixed with free tier requests. No automatic prioritization by account value.
Churn Due to Slow Response
40% of SaaS churn happens due to unresolved bugs. Critical issues aren't identified fast enough.
Manual Triage Takes Hours Daily
Support managers spend 2-3 hours daily prioritizing tickets instead of solving problems.
Context Switching Kills Productivity
Engineers constantly reprioritize work based on escalations rather than impact.
AI-Powered Solution for SaaS
Webhook-triggered prioritization that understands your business
Revenue-Based Priority
Automatically prioritize tickets from enterprise accounts. Link customer data to weight priority by MRR.
- Enterprise issues → P0/P1
- Pro accounts → P2
- Free tier → P3/P4
Churn Risk Detection
AI identifies language indicating frustration or churn risk. Escalates automatically to prevent cancellations.
- Sentiment analysis
- Cancellation keywords
- Competitor mentions
Real-Time Webhooks
Instant prioritization when tickets are created. No delays, no manual intervention, no missed SLAs.
- GitHub issue webhooks
- Jira ticket webhooks
- <3 second response
Measurable Business Impact
Faster Triage
Reduce time to first response for critical issues
Less Churn
Prevent cancellations with faster bug resolution
Saved Weekly
Eliminate manual prioritization tasks
Dev Velocity
Focus on high-impact work
Simple Webhook Integration
Set up in minutes, not days. Our webhook endpoint integrates directly with your existing GitHub or Jira workflow.
How It Works:
- Customer reports bug in GitHub/Jira
- Webhook triggers our AI endpoint
- AI analyzes content & customer data
- Priority updated in <3 seconds
- Your team sees prioritized queue
# Example webhook payload processing
{
"action": "opened",
"issue": {
"title": "Payment failing for enterprise plan",
"body": "Getting 500 error on checkout...",
"user": {
"login": "customer-acme-corp"
}
}
}
# AI Response
{
"priority": "P0",
"reasoning": "Payment issue for enterprise customer",
"labels": ["critical", "revenue-impact"],
"estimated_impact": "$45,000 MRR at risk"
}Ready to Reduce Churn?
Join innovative SaaS teams automating ticket prioritization with AI
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